A cybersecurity specialist has described how artificial intelligence is often introduced inside large companies, revealing a gap between public messaging and real usage. In one case, a firm rolled out Microsoft Copilot to thousands of employees at a cost of millions of dollars, branding the move as a major step in digital transformation.
In practice, the company had no clear goal or plan for how Copilot should be used. Most employees barely touched the tool, yet the project was officially labeled a success. Internal reports highlighted “time saved” and productivity gains based on vague or invented metrics, supported by polished charts and dashboards.
Management and investors were satisfied, as the company could now claim it had “implemented AI.” The tool’s real function was symbolic – signaling innovation and future readiness, rather than delivering measurable productivity gains.
